Student Loan Servicers

Your student loan servicer is the company who provides customer service for your loan(s), answers your questions, helps you with repayment plans and processes your student loan payments. Your loans may be with a particular servicer because:

  • The Department of Education designated certain servicers to provide customer service for Federal Direct Loans.
  • You originated your loan with a particular lender who selected the servicer.
  • Your lender sold your loan to the Department of Education who selected your servicer.
  • Your lender sold your loan to a student loan company who now owns and services the loan.

You may have multiple loans with multiple student loan servicers - how do you find out who they are? You may visit https://studentaid.gov for an overview of all of your federal student loans. You will need your FSA ID to access the information. If you don't have an FSA ID you can request one while you’re on this site.

In order to find any alternative or private loans you have taken out for education, please pull your credit report for free at http://www.annualcreditreport.com.

Servicer Contacts

Edfinancial

Phone: 855-337-6884
Website: www.edfinancial.com

FedLoan Servicing (PHEAA)

Phone: 800-699-2908
Website: myfedloan.org

GRANITE STATE - GSMR

Phone: 888-556-0022
Website: www.gsmr.org

Great Lakes Educational Loan Services, Inc.

Phone: 800-236-4300
Website: www.mygreatlakes.org

MOHELA

Phone: 888-866-4352
Website: www.mohela.com

Navient

Phone: 800-722-1300
Website: www.navient.com.

Nelnet

Phone: 888-486-4722
Website: www.nelnet.com

OSLA Servicing

Phone: 866-264-9762
Website: www.osla.org

ECSI

Phone: 866-313-3797
Website: efpls.ed.gov

Default Resolution Group (also known as Maximus Federal Service, Inc.)

Phone: 800-621-3115 (TTY: 1-877-825-9923 for the deaf or hard of hearing)
Website: myeddebt.ed.gov